The Technical Integration Specialist works with all active and prospective institutions served by the company, to support and train (primarily by telephone) the various software programs offered. Some of the duties include: establishing and maintaining data integration between clients and their various student information systems and NBS, establishing and maintaining data exchanges with clients and their various accounting software programs; encouraging increased use of various company technical services; and troubleshooting technical problems as they arise. This position works within the Implementation Team providing services to clients who use company programs, including data integration. This position focuses heavily on integrating data between the company and the client?s software. The position will also develop and maintain multiple user guides for internal and external users.
Responsibilities Customer Service and CommunicationTelephone contact with active and prospective clients.E-mail contact with active and prospective clientsLetters to clients and prospective clientsTraining on unique NBS applicationsHelp solve data integration issues Technical Support for InstitutionsData integration between NBS and client institutionsDevelopment and support of new services as they are developed General CommunicationDevelop and maintain a close working relationship with the Implementation TeamInformational memos and documents for clients and internal staffWork closely with vendors, as well as NBS Connector, Technical Support, and Product teams as needed. General Computer WorkMS WordMS PublisherMS AccessMS ExcelE-MailWorld Wide Web and InternetSome understanding of and work with office networking
Bachelor?s Degree (4-year BA or BS) preferred or equivalent experience. EXPERIENCE: Five years of experience in product service or implementation. Experience in presenting complex concepts in lay terms to individuals and/or groups is desired. Experience in providing customer service and/or training in a technical environment preferred. COMPETENCIES ? SKILLS/KNOWLEDGE/ABILITIES: Ability to prioritize effectively and handle several activities simultaneously. Ability to pay close attention to details while fielding interruptions. The ability to make decisions on behalf of the company to investigate relationships with outside vendors that may impact the service offerings of NBS. Excellent organizational skills. Excellent grammar and writing skills. Ability to instruct customers and staff in the use of various operations. Skills in effectively communicating with customers and respond to their needs and concerns regardless of the level of the customer?s technical understanding. Ability to handle stressful situations and effectively work under pressure and timelines. Knowledge of the World Wide Web. Knowledge of various accounting software programs desired but not required.* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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