Senior Cisco UC Engineer - Insight Enterprises, Inc. (Monterey Park)

Employment Type

: Full-Time

Industry

: Miscellaneous



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Requisition Number: 74397

Here at Insight Entperprises, we are seeking seeking a Cisco UC Engineering candidate that can assess and deliver the standards, tools, processes, monitoring, compliance and reporting to support our client's efforts in Real-Time Cisco Unified Communications and Collaboration and Audio-Visual technologies in Culver City, CA.

This position requires the candidate to have deep technical grounding of infrastructure platform components to allow the integration and development of support processes and procedures around evolving and emerging technologies and vendors.

This position works closely with engineering peers in various disciplines including Voice, Video, Mobility and VNOCC. The individual is expected to work with a level of independence & drive topics, syndication and communicate vision on complex topics to all levels. The role also includes providing some level of video conferencing and meeting support using Cisco conference rooms and infrastructure components.

What you'll be doing:

  • Configure, troubleshooting and support of complex UC deployment. Identify technology gaps, recommend architecture/product changes to ensure platform performance.
  • Ensure maintaining of high availability and stability of all Collaboration and Voice/Video Infrastructure technologies supported
  • Serves as subject matter expert within the Cisco Unified Communications environment including voice, video, IM, CUBEs and Gateways
  • Perform infrastructure system management, consulting, design and integration functions across multiple Unified Communications and Collaboration products
  • Conducts and leads complex root cause analysis to correct systems, applications, software and hardware that are not compliant with design documents
  • Work closely with external vendors on large and multifaceted infrastructure engineering projects
  • Works closely with associated technology groups to understand infrastructure needs during the development and testing processes
  • Manage AV vendors and support teams across offices using well defined SLAs
  • Develop routine maintenance and patching schedules to keep UC systems at highest uptime.
  • Provide Engineering and Service desk staff with technical support and roadmaps of the UC systems.
  • Design/Build - Create equipment list based on functional needs for new conference rooms builds.
  • Work with Service desk and Engineering to verify system functionality and certification.
  • Create standards and roadmaps around Unified Communication integration with the focus on ease of use for end-users and high availability.
  • Ability to create Architectural plans for Audio visual systems and modify drawings to incorporate AV systems, document existing architecture and systems.
  • Support the UC Cisco upgrade initiatives and help with implementation tasks.
  • Support and maintain the Cisco UC platform (AV, phones, Webex, collaboration)

What you ll need to join Insight:

  • Cisco Unified Communication experience which include but not limited to: Call Manager, Unit, IM&P, Cisco Emergency Responder, Cisco CUBES and Gateways, TMS, VCS, Virtual Meetings Servers, Calabrio, UCCX and Prime Collaborations Suite
  • Minimum 7 years working experience with UC systems is required at the engineer and design level
  • Architect level experience with designing, implementing, and maintaining UC equipment
  • 5 + years Cisco AV and telecom knowledge required
  • Experience with Cisco WebEx
  • Excellent written and verbal communication skills
  • Must be responsible, self-motivated, self-starter, personable and well-organized

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

The position (or opportunity) described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, read below link:

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position,click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 6,800 employees help clients innovate and optimize their operations to run smarter. Discover more at insight.com.

  • Founded in 1988 in Tempe, Arizona
  • 7,400+ teammates in 19 countries providing Intelligent Technology Solutions for organizations across the globe
  • $7.1 billion in revenue in 2018
  • Ranked #417 on the 2018 Fortune 500, #12 on the 2018 CRN Solution Provider 500
  • 2018 Dell EMC Server Partner of the Year, 2018 Intel Retail Solution Partner of the Year, 2018 Microsoft Worldwide Artificial Intelligence Partner of the Year
  • Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology and #5 on the Phoenix Business Journal 2018 list of Best Places to Work (Extra Large Business)
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

Today's talent leadstomorrow's success. Learn about careers at Insight:jobs.insight.com.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes:Culver City||California (US-CA)||United States (US)||None|| None||US - Los Angeles, CA||


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