Call Taker/Dispatcher - FirstGroup plc (Ambler)

Employment Type

: Full-Time


: Miscellaneous

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Are you interested in becoming a CALL TAKER/DISPATCHER?

Now is your chance! GetPAIDto do what you love!

First Transit is looking for Call Taker/Dispatchers in Bethel Park, PA. Our dispatchers are an integral part of daily operations. Dispatchersassure all routes are filled as assigned and bus operators are provided with timely instructions and responses to requests for operational information throughout the day. This position also responds to customer and team inquiries.We hire individuals who make safety and customer service their top priorities. If you have the drive, confidence, and determination to succeed, First Transit is looking for you!

That is exactly why ouremployees say this is thelove-what-you-do line of work!

Our Call Taker/Dispatchers Will Enjoy:

  • Team-oriented Environment
  • A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan.
  • Our Call Taker/Dispatchers are responsible for:

  • Review route performance and respond to customer inquiries and needs
  • Sell bus passes
  • Oversees road service assigned carriers by tracking trip performance metrics and route efficiency
  • Daily reports and clerical duties
  • Direct calls internally
  • Act as liaison between the carrier and emergency services.
  • To qualify as a Call Taker/Dispatcher, youll need:

  • 1 year of customer service, dispatch, or scheduling experience preferred
  • Call taking, scheduling and data entry experience
  • Excellent phone demeanor and customer service skills
  • Experience using Word and Excel
  • Ability to work independently
  • Excellent verbal, interpersonal, judgment and problem-solving abilities
  • First Transit keeps people moving and communities prospering- Thats why we need amazing people like YOU to APPLY NOW!

    FirstGroup is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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