The Caregiver Coach works directly with family caregivers and their care recipients through a combination of empathy, technology, and proven methods of care. This individual provides dedicated support, education, and guidance to caregivers, giving them tools and confidence to enable better care for loved ones at home. Support and resources are provided via telephony and proprietary digital chat technology, using evidence based methods of care that address both health care and social needs. This position is based in Quincy, MA.
What You Will Do:
* Engage, motivate, coach, and educate caregivers via phone and digital technology * Empower caregivers to manage their own psychosocial, physical and environmental health to improve and maintain wellbeing * Research opportunities for external supports and services for referral purposes * Assess caregiver and care recipient needs; assist the caregiver in development and achievement of goals * Collaborate with key stakeholders to assess coaching plans and caregiver engagement; identify challenges and solutions * Document and report out on coaching activity with a focus on quality and outcomes; make recommendations as appropriate * Solicit feedback from caregivers to identify opportunities for additional support and process improvement
What You Will Bring:
* Experience working with elderly, disabled and/or dementia population a plus * Bachelor's degree in a related discipline (Social Work, Behavioral Health, Dementia Care), or equivalent work experience * Exceptional active listening and communication skills with strong empathy and excellent decision-making * Proven experience accessing and locating community resources * Comfort using (and teaching others to use) digital platforms and mobile apps including text based systems * Ability to multitask in a multi system environment; proficiency with Microsoft Office required; case management experience a plus * Multilingual a plus
SOLUTIONS THAT BLEND HUMAN TOUCH WITH TECHNOLOGY ?
At Seniorlink, we've spent nearly twenty years helping risk-bearing entities deliver high-quality, person-centered care more efficiently with solutions that range from our intensive in-home care model, Caregiver Homes to our advanced care collaboration platform, Vela. Our success lies in streamlining how interdisciplinary care teams coordinate and provide care, with care collaboration solutions that foster greater engagement among family caregivers and patients, and better outcomes for patients and providers.
To learn more about Seniorlink, click here.
Seniorlink is an Equal Opportunity Employer.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.