• Bear State Financial
  • $93,820.00 -174,440.00/year*
  • Westfield , MA
  • Financial Services - Banking/Investment/Finance
  • Full-Time

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SUMMARY: Under the supervision and guidance of the Loan Support Administrative Supervisor, the Loan Support Floater serves as a support specialist in the various Consolidated Loan Support (CLS) departments.? The incumbent performs duties that vary in complexity and must be able to adapt to changing environments/departments.? The Loan Support Floater provides support to the assigned areas during the absence of other associates, heavy volumes, and/or as needed. The Loan Support Floater must possess a general knowledge of customer service to effectively provide support to the assigned areas.

ESSENTIAL DUTIES AND RESPONSIBLITIES may include any of the following. Other duties may be assigned.?

* Provide back-up for any of the following areas such as the file room, titled paid outs, insurance, consumer docking, and other departments as needed.Duties may rotate daily, depending upon departmental needs.

* Assist with special projects for CLS as directed by the supervisor (i.e. paying invoices, scanning documents, processing insurance cancellations, etc.).

* Interact with customers via the phone, email, etc. and display a sincere, outgoing, aggressive friendliness in customer service when performing tasks with customer contact.

* Research any notice of error or requests for information from customers for the local banks or shared services divisions in an accurate and efficient manner.

* Process various servicing tasks as assigned in the areas of post-closing, insurance, escrow, paid outs, or the file room.

* Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.


* Support and uphold the Arvest Mission Statement.

* Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.

* Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.

* Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company?s overall operation.

* Promote professionalism at all times.
Associated topics: document, financial record, loan collections, loan collections officer, loan interviewer, loan processor, mortgage interviewer, mortgage processor, process, verification

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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